Effective Date: August 17, 2026
Welcome to Mind Detox Centre (“we,” “our,” “us”). We are committed to protecting your privacy and maintaining the confidentiality of your personal and sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.minddetoxcentre.com or use our psychological counselling, therapy, assessment, and related services. Our services include psychotherapy, counselling, psychiatric consultation, psychological assessments, career counselling, family therapy, and related mental health support.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Date of Birth (where required)
- Address (if provided)
- Emergency Contact Details (where applicable)
Health Information
- Medical and psychological history
- Assessment reports
- Therapy notes
- Treatment plans
- Medication information (if shared by you)
Website Information
- IP address
- Browser type
- Device information
- Cookies and usage data
- Pages visited and time spent on the website
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments.
- Provide psychological counselling and mental health services.
- Respond to enquiries and support requests.
- Improve our website and services.
- Maintain medical and clinical records.
- Process payments.
- Send appointment reminders and important service updates.
- Comply with legal and professional obligations.
3. Confidentiality
Your mental health information is treated with the highest level of confidentiality. We do not disclose your personal or clinical information except:
- With your written consent.
- When required by applicable law.
- To prevent serious harm to you or another person.
- When required by a court or government authority.
4. Payment Policy
All consultation fees, therapy session charges, assessments, workshops, training programs, and any advance payments are strictly non-refundable.
Please note:
- Advance payments made for booking appointments or services cannot be refunded under any circumstances.
- If you wish to reschedule an appointment, the request should be made at least 24 hours in advance and will be subject to availability.
- Failure to attend a scheduled appointment without prior notice may result in forfeiture of the advance payment.
- Refunds will only be considered if Mind Detox Centre cancels a service and an alternative appointment cannot be provided.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality. You may disable cookies through your browser settings; however, some features of the website may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method can be guaranteed to be completely secure.
7. Third-Party Services
Our website may contain links to third-party websites or payment gateways. We are not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing any information.
8. Data Retention
We retain your personal and clinical information only for as long as necessary to:
- Provide our services.
- Maintain professional records.
- Meet legal, regulatory, and ethical obligations.
- Resolve disputes and enforce our policies.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permissible.
- Withdraw consent for certain processing activities.
- Ask questions regarding how your information is used.
10. Children’s Privacy
Services provided to minors require the consent of a parent or legal guardian, except where otherwise permitted by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Mind Detox Centre
Website: www.minddetoxcentre.com
Phone: +91 79870 98215
Email: Contact details available on the website.
By using our website or availing our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.